November is upon us my friends! And shortly, so will be the end of 2020. Can anyone honestly say they will be sorry to see the year go? Actually, I can. 2020 has been the BEST year we have seen in the car business for almost 100 years! The playing field got leveled. Not only did the game change, but so did the rules we used to play by!
Customers have raised the bar on us at least 10 times in just 7 short months. Test drives became delivered, financing went remote, texting and emails going ballistic overnight. The retailers of the world had to re-invent almost every process in their business to survive and start to grow again as the term in-person became obsolete.
Which brings us to the topic at hand: Your website. Let’s explore 5 foundational tools your website should offer consumers to be truly impressive!
1. Ease of navigation
You do not have to spend a lot of money to have a website that navigates easily. Think about why customers are on your site. What are they looking to learn? They want to see specific vehicles and prices, finance options, reviews, and what steps they need to start the process. Can your customer easily contact you with questions? Each area should be easily identified and navigated to easily! This goes double for your mobile platform, especially as research shows nearly 60% of shoppers are on their devices.
2. Clear/concise information
It is really important that your customer can get all the facts from the information you present on your website. Are your photos accurate, good quality, and loading quickly? Is there a condition report posted with each vehicle? Eighty percent of consumers research a product online before purchasing. Providing your customers with both quantity and quality sources of information to make an informed purchase will give your website the advantage over your competitors. It can also really helpful to add a chat box to your website for customer who have questions and want immediate answers from available staff.
3. Your values
The values you and your team bring to the used car industry support the vision of your company. Why should a stranger buy from you? What makes your company stand out? Let your customers know who you and your team are by including short bios, corporate goals and credos, and a commitment to providing an honest, satisfactory experience. Make sure there is a page for feedback from customers. This not only lets your customer feel heard, but also helps you improve the buying experience for future customers.
4. Easy/Secure access to financing with payment calculator
The major point to be made here is your customer must become a part of the process and not the subject. Your financing process should be clear, easy to follow, and the steps and required documentation listed. If you aren’t doing your own financing, let your customer know who you do use, with information about their process.
Consumers nowadays want information about pricing and payments before they take the next step of speaking with a salesman. If you are using WordPress, search for a simple payment calculator plugin to add to your site, so customers can get an idea of what they will be paying.
Transparency boils down to one underlying point…trust. In 2018, The Transparency Imperative Report found that 75% of consumers are more likely to switch to a brand that provided more in-depth product information. The same truth applies today, both to the vehicles you sell and the experience you and your team deliver.
To conclude, invest the time for a thorough website evaluation. Remember that what you perceive as a value, may not impress your patrons. It is good practice to ask other team members and friends to also evaluate your site periodically and provide feedback of their thoughts and experience. If you are interested in taking your website to the next level, contact us for more information on Auto-Pilot Advertising!
Create-A-Great-Future…only you can!